Poor communication in a healthcare facility increases the potential for medical errors, creates a negative working environment, and increases the cost of healthcare provision. Not only this, poor communication translates into a lower quality of patient care, negatively impacting clinical outcomes. To improve the quality of care, physicians must communicate with each other and the patients frequently. However, this is not the reality for most health systems, where data sharing occurs in irregular intervals and inconsistent formats.
To overcome the information silo challenges, healthcare providers are adopting several communication strategies such as SBAR, an acronym for Situation, Background, Assessment, and Recommendation. This approach is particularly useful for nurse-nurse communications during shift handovers and nurse-physician conversations. When it comes to effective communication with patients, healthcare facilities are using the BATHE protocol. This communication strategy aims not to solve any problems the patient has; instead, the aim is to give the patient reassurances and listen to their concerns. This approach is useful in outpatient settings at improving the patient experience and patient satisfaction scores.
These healthcare communication strategies will ensure information is transferred effectively and efficiently; however, these strategies will only go so far without modern communication systems. Although a great deal of hospitals still rely on one-way communication tools such as pagers and faxes, today, Healthcare providers are starting to use smartphones and other portable electronic devices to improve communication in hospitals. Besides electronic devices, hospitals are leveraging HIPAA-compliant text messaging platforms, allowing all team members to communicate with each other efficiently and effectively.
At this juncture, many cutting-edge healthcare communication solution providers are entering the domain with advanced and integrated offerings. To help the healthcare sector strengthen its operational capabilities and simultaneously enable growth in the industry, Healthcare Tech Outlookhas compiled a list of the top healthcare communication solution providers. The list comprises prominent organisations in the industry that address issues pertinent to the healthcare sector by implementing current trends. Besides, the magazine also includes insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.
We present to you Healthcare Tech Outlook’s, “Top 10 Healthcare Communication Solution Providers – 2020.”