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TeleHealth Services: A Comprehensive Interactive Patient Engagement System
Dan Nathan, President , TeleHealth Services
A patient is not just a passive recipient of care anymore. Empowering patients to actively process their treatment data and derive actionable insights out of it is the key driving force for healthcare efficiency. Alongside, to support patient involvement while designing, planning, and delivering health services virtually, healthcare providers are making use of advanced technologies that enhance communication between the patients and providers. A greater patient engagement contributes to a healthier outcome. TeleHealth, a Raleigh-based firm, provides patient families with detailed and complete information about the patient condition, treatment plan, and compliance. “We work for healthcare systems and stay vital with telemedicine programs to help design solutions for connecting health facilities with hospitals and other medical support standards,” states Dan Nathan, President, TeleHealth.
TeleHealth’s interactive flagship solution, SmarTigr provides on-demand access to an entire library of quality patient education and materials, patient-specific content, and a customized patient experience. The patient education and engagement solution helps simplify and streamline the patient education process, improve the quality of care, and empower patients to be active participants in their care and recovery. It helps in achieving new levels of patient satisfaction, improved processes of care, and optimal outcomes. SmarTigr also gives clinicians the power to push timely, patient-specific education and information directly to the patients’ television. “The solution automates the patient education workflow and improves the staff efficiency around medication education.” Furthermore, it delivers powerful tools to aid hospitals in meeting and exceeding patient satisfaction, quality standards, meaningful use criteria, and discharge planning.
“We deliver messages to the patients through television that encourages them to complete assignments. We coach patients and their families to measure their comprehension level to uncover additional teach back opportunities.” These videos are produced at a third to fifth grade reading level to overcome any health literacy barriers; they tend to be shorter in length to be consistent with the attention span of a typical patient, making them simple, clear, and retainable.
We focus to build our model to address the needs of all patients groups. We will be spending a lot of resources developing a BYOD application that works on mobile technologies and applications to focus for patients and family to stay connected anywhere in the healthcare continuum
“We have a staff facing dashboard, staff connect, which allows staff members to monitor the patients’ progress towards completing the assigned tasks on an ongoing basis.” Additionally, designed exclusively for hospital use, pillow speakers from TeleHealth Services are completely customized for accessing patient entertainment and education programming.
In one instance, a hospital based in New Jersey was looking for opportunities to provide their patients and families with important information about medications that had to be administered. Similar to most hospitals across the country, offering a new workflow around this education challenge provided a unique way to help reduce preventable re-admissions at the hospital. TeleHealth integrated with the hospital’s EMR to receive prescription order sets and leveraged their partnership with Vuca Medical—a video medication education content provider—to solve the client’s issue. The SmarTigr solution automatically prescribed patient-specific medication education videos, and utilizing push messages via televisions, it alerted the patients that they had new information and motivated them to complete their assignments. The client was able to see improved results around their re-admission and patient satisfaction scores.
“With our SmarTigr platform, we are able provide hospitals with a low cost of entry with high value as well as additional licenses and applications to help customers advance their initiatives, one step at a time,” delineates Nathan. On a progressive note, he further adds, “We focus to build our model to address the needs of all patients groups. We will be spending a lot of resources developing a BYOD application that works on mobile technologies and applications to focus for patients and family to stay connected anywhere in the healthcare continuum.”
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