Jamal Ghani, Founder & CEO, OnlineCare
In the time of COVID-19, telehealth platforms have gained traction among doctors and patients alike. With a need to maintain physical distancing while not compromising quality healthcare services, providers and patients looked to the various telehealth solutions on the market. A limitation is most telehealth platforms lack seamless real-time collaboration and coordination. This fuels the need for a robust collaborative and connected platform that overcomes the inherent poor communication between caregivers, family and patients.
Michigan-based OnlineCare is a solution that offers instant collaborative connectivity between patients, medical providers, care coordinators and family. Established to be the first digital, integrated healthcare delivery system, the company delivers care coordination, care collaboration, and care management through its single agnostic platform. It can be used on Windows / Apple (desktop), Smartphones (IOS/Android), iPads, tablets and can integrated with multiple EMRs.
OnlineCare allows members of the healthcare ecosystem to connect and collaborate seamlessly. Founded three years ago as ‘Uber for healthcare,’ the company’s platform offers patients a broad spectrum of healthcare services. Beyond taking the routine office visit virtual, OnlineCare offers digital dental, behavioral health, and clinical care access. Furthermore, OnlineCare includes a branded applications option and targets 30-day readmission, by focusing on transition of care management (TCM) allowing providers to monitor patients in one single care coordination platform.
The platform further enables patients to access their medical history and information, schedule clinical appointments, text-message care providers, refill medications requests, update health insurance information, and engage in live telehealth sessions. Integration with medical devices has also helped patients and providers in managing health conditions, especially chronic diseases.
Especially with the pandemic, “OnlineCare provides a proactive, collaborative, and connected clinical care ecosystem for post-discharge management, which is quite cumbersome for many hospitals and clinics. We have been able to provide care coordination, while preventing avoidable emergency room trips or hospitalizations without compromising on their care,” mentions Jamal Ghani, Founder & Board Chair, OnlineCare.
We provide a proactive, collaborative, and connected ecosystem for post-discharge management
If patients cannot meet the doctor, they can schedule an at-home check-up by a nurse practitioner, physician assistant (PA), or a medical assistant (MA) through the platform. This has been utilized by nursing homes and assisted living residential settings to support their patients. Providers are able to address medical concerns, but also social determinants of health with access to resources at their fingertips. Ghani explains with an example: one of the company’s clients requested a home visit by the nurse for a vitals check. During the visit the nurse called the doctor in real-time through OnlineCare for consultation. While communicating with the patient, the doctor added a nephrologist, dietician, social worker, and even a pharmacist on the same call. “In this scenario, the patient’s healthcare needs were taken care of proactively and accurately within an hour without flouting the physical distancing rules and increasing the patient management cost,” explains Ghani.
For patients looking for a provider, the GPS-enabled option locates the closest care provider geographically, sends a secure text message, and connects the patient/provider for the live, real-time discussion. Since the patient is connected with caregivers in their area, they can physically visit the provider if needed. Integrated with GPS enabled e-prescribing and eligibility validation, medication can be sent to the pharmacy closest to the patient.
OnlineCare also offers the platform as a white-label product to healthcare providers. The hospitals can give OnlineCare to their patients as an integrated resource within their EMR. This enables any provider, nurses, PA, MA, social workers, and physicians, to connect and communicate directly with the patient as their own branded solution.
Recently, a healthcare institution conducting nearly 300 to 400 COVID tests daily was looking for a customized digital solution to integrate with their EMR and lab systems to manage and send test results to patients. “Through the Virtual Urgent Care feature of the platform, they could register people for COVID testing, feed the sample findings in their lab system, and send the results to the test takers digitally. This is an example of how OnlineCare can be utilized to manage population health for any healthcare setting.
In cases with critical care issues, OnlineCare serves to provide care coordinated services through the virtual care platform,” explains Ghani, a former health care executive, OnlineCare offers an embedded feature to host live telehealth interdisciplinary team (IDT) meetings that enhance patient care and improve collaboration across disciplines.
In the thriving telehealth market, OnlineCare is offering the right technology solutions to be on top of digital health by providing robust clinical care a Jamal Ghani nywhere and anytime.