The product of nine years of evolution, CipherHealth, today provides one, flexible technology platform for superior engagement and care coordination across the care continuum. The motive of the company is to eradicate the patient’s pain points when receiving care through better communication. The firm focuses on layering the data from ‘disparate EMR’ systems, thereby, allowing communication regardless of the delivery. “We want to ensure a seamless experience for patients by helping care providers deliver the right communication at the right time,” asserts Alex Hejnosz, Co- Founder, CipherHealth.
CipherHealth’s integrated patient engagement platform, which includes top-performing patient outreach and digital rounding solutions as ranked by KLAS, is proven to improve patient safety, enhance care transition management, reduce avoidable readmissions, and improve staff workflows across the entirety of the care continuum.
To illustrate the success of patient engagement and communication, Hejnosz cites a case study wherein a health system in Colorado used a combination of secure care recordings and post-discharge follow-up calls. The health system wanted to solve a few problems which included ensuring patients understood how to take their medications, focusing on age gaps, and providing information on time to patients at the point of discharge. Upon partnering with CipherHealth, the system saw positive results. The system saw an 11 percent increase in post-discharge engagement, a 59 percent decrease in questions about medications, and seven percent increase in the Overall Hospital Rating HCAHPS domain. Through the program, patients were more engaged with their healthcare providers and better satisfied.
We are ensuring a kind of unified experience for patients where they can get the right communication at the right time
With all the learnings collated over the years, CipherHealth now aims to design advanced patient engagement programs for organizations that they have recently partnered with and will focus on all kinds of communication. “Our focal point is anything operating within that world of patient communication and engagement, and we are really excited about the direction that we are going to take it in,” concludes Hejnosz.