Peak Outcomes: Identifying Clinical Initiatives and Aligning Communication Technology
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Peak Outcomes: Identifying Clinical Initiatives and Aligning Communication Technology

The healthcare industry has become more focused on security in recent years. The rise in breaches and the fines associated with security risks have become staggering. The value of stolen healthcare records is substantially higher than stolen financial information. Healthcare organizations are struggling to balance security restrictions with the functionality of their communication systems and the delivery of improved clinical outcomes. PeakOutcomes helps healthcare organizations identify clinical initiatives and align their communications technologies in a secure manner.

PeakOutcomes is focused on clinical communications solutions that deliver improvedpatient outcomes. The consulting firm has a team of nurses with extensive experience that helps the company focus on delivering high-qualityoutcomes for its clients. Most of Peak’s clients are hospitals and integrated health networks, or IHNs. The company also partners directly with manufacturers in the healthcare space at the corporate level to deliver integrated solutions. “We take pride in the communication technology we offer our clients,” said Herb Ricords, Peak Outcomes’ Healthcare Solutions Architect. Our nursing and staff-to-staff communication components provide real-time visibility for clinicians to see what is going on with their patients so that they can identify risks in advance.” Many vendors in the space are transitioning to new enterprise platforms, and Peak’s service offers healthcare organizations security, scalability, and availability that can’t be found anywhere else in the market.

One of the elements that differentiatesPeak is the company’s ability to record metrics and provide clients with a clear ‘before and after valuations’ from patient safety and a patient experience standpoint. For example, a healthcare organization hired PeakOutcomesbecause it was having issues with inpatient falls. Patient falls are a problem because they adversely affect the patient’s safety, the patient experience, and increase the organization’s liability.


We take pride in the communication technology we offer our clients


Peak helped the organization leverage reports and analytics, allowing them to redirect care staff for at-risk patients within the hospital. This allowed the organization to achieve a 65 percent reduction in falls. Peak’s service is customizable to the unique needs of each of its clients. Onboarding involves a meeting with Peak’s nursing and technology team, which can help the healthcare organization to understand what their technology roadmap is and what their priority initiatives are. Then, the Peakteam helps them formulate a technology implementation strategy and communication/ education plan to achieve their desired outcomes.

PeakOutcomes has built a strong reputation owing to the level of success it delivers. The company recently worked with Penn Medicine, a healthcare system in southeastern Pennsylvania, to develop and deliver on key performance indicators (KPIs), realizing significant noise reduction, an increase in the accuracy of clinical documentation, and improvement in the efficiency of caregiver communication. Peak has helped Select Medical, a specialty hospital operator with 150 hospitals across the United Statesstreamline and standardize clinical communications across their entire ecosystem.

Peak credits its nursing team for its ability to drive outcomes for clients. The nursing team works in conjunction with the company’s engineers to continually add new solutions and offerings. Peak is excited about new solutions on the horizon, and the company has partnered with Rauland-Borg a healthcare manufacturing company to develop and deploy its new enterprise platform. Peak is always looking for new opportunities to deliver outcomes for its customers, and their strong track record suggests that they’ll continue to have success in the space going forward.