Lone Star Communications, Inc.: Fostering Communications within Hospitals
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Lone Star Communications, Inc.: Fostering Communications within Hospitals

Joe Jackson, VP of Sales & Marketing, Lone Star Communications, IncJoe Jackson, VP of Sales & Marketing, Lone Star Communications, Inc
Not all heroes wear capes, and not everybody recognizes the vital roles played by the nurses in a hospital environment. A nurse’s job is to react, analyze, and wait for the next thing to happen, juggling between clinical and non-clinical requests and continuously check patient’s health and satisfaction. Lone Star Communications, Inc. (LSCI), a Dallas, TX based company understands that nurses are subjected to constant distractions and continuous communications would help them reduce these distractions and help save hospital’s time, and minimize frustration and risk. The company has built a solution that makes sure that nurses don’t forget ‘a critical task’ at the time to be performed, and if they are unable to perform the task, someone takes their place, always conforming to proper process.

Making it easier for managing two-way communication between nurses and the patients, LSCI has innovated Rauland Responder 5, a clinical workflow platform orchestrating life safety communications. Responder connects every touch-point of care throughout the medical facility. With Rauland Responder 5, the right person gets the right call every time. This means whenever a patient requires medical attention, the appointed nurse can be informed directly and if the patient needs room service, a caretaker can be notified, thus saving nurse’s time and avoiding convoluted situations. Also, it can notify nurses of any upcoming check-up or procedure that is due at that time. Unlike most hospitals, where patients use an alarm to call for help, Rauland Responder 5 can perform direct communication with the relevant person for the job. With touch of a button a nurse can be reached, a nurse can contact other hospital staff, a call can be forwarded or canceled, and measure real-time performance against goals.

In Healthcare – interoperability is not a luxury, it is a requirement.


Our products embrace an open system standard based architecture rather than a proprietary architecture, rapidly integrating 3rd party applications and product technologies—making interoperability simple


Unlike any other industry, healthcare evolves constantly with fresh new ideas to solve key issues. In the late 2000’s as the nurse call market leaders shifted from hardwired technology to IP based, software controlled technology they had a choice to make; develop proprietary systems or develop to open system standards. Rauland’s choice was to embrace open standards from the very first commercially produced Responder system. “The word ‘proprietary’ is the direct opposite of interoperable,” says Joe Jackson, VP of Sales & Marketing, LSCI, “Our products embrace an open system standards based architecture rather than a proprietary architecture resulting in rapid integration of 3rd party applications and product technologies—making interoperability simple,” leading to better quality outcomes and aggressive measurable cost reductions throughout the clinical enterprise,”

In just a few short years, nurse call has moved from a “tactical utility investment” to the second most strategic investment to drive predictable outcomes, second only to EHR and likely to pass it this year in terms of ROI. One hospital realized the ‘call-bell’ systems were actually causing stress to their patients due to its boisterous nature, frequently utilized nurse’s time for small, non-clinical requests that could be handled by a caretaker. On acquiring Rauland Responder 5, they could achieve 2 way communications, allowing separate call requests between registered nurse and a caretaker promoting a healing stress free environment. After implementing this technology, the hospital staff was more productive and in return, saved time, effort, and money.

Making use of latest technology and innovative ideas, Rauland Responder 5 has spread its reach across two-thirds of medical institutions in Texas. LSCI has recently acquired Houston’s Halco Life Safety Systems Inc.