4PatientCare: Achieving the Healthcare Triple Aim through Patient Engagement Solutions

Dr. Jeffrey Guterman MD, MS, CMO, 4PatientCare

Forward thinking organizations meet this expectation by employing automated solutions for administrative tasks like reminders, recalls, surveys, web-reputation management, and web-scheduling. Healthcare leaders add automated clinical communication to enhance care and reduce emergency and inpatient care utilization—the two most important and expensive areas that impact quality and cost.

4PatientCare focuses on integrating patient communication with patient engagement methods using web-based software as a service (SaaS). “We provide an efficient communication and engagement engine that integrates data already present in the Practice Management System (PMS/EHR) with information we collect from patients. We ensure patients are seen when appropriate and provide a myriad of self-service tools that exceed patient expectations. For patients with chronic illness, these interventions reduce admission and readmission rates and medical expenses,” delineates Dr. Jeffrey Guterman, Chief Medical Officer, 4PatientCare.

4PatientCare takes a holistic approach to patient care through comprehensive engagement solutions. With its real-time web scheduler at its heart, it allows practices to fill their schedules automatically, reduce their no-show rates, and build their online web presence; all while minimizing staff time, optimizing office efficiency, and increasing revenue. Appointments are booked without any staff involvement required, and automated communications ensure that patients arrive at their appointment on time and prepared. The positive impact is near immediate; no-shows drop an average of 50 percent, schedule density and provider productivity increase, and online appointments average 18 per month. Interestingly, most patients book appointments outside of business hours, emphasizing the importance of having a web scheduler that operates without staff intervention.